Privacy Policy

Last updated: January 2025

TLS Helper (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://tlshelper.net and our services.

1. Who We Are

TLS Helper is an independent online service providing assistance with visa application form filling and appointment reservation through the TLS platform.

Website: https://tlshelper.net
Email: book@tlshelper.net

TLS Helper is not affiliated with TLScontact, embassies, or any government authority.

2. Information We Collect

We collect only the information necessary to provide our services.

2.1 Personal Information

Depending on the service you choose, we may collect:

Full name
Email address
Phone number
Nationality
Travel destination
Passport-related details (as provided by you)
Appointment-related information

2.2 Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent

This information is used for security, analytics, and website improvement.

3. How We Use Your Information

We use your information to:

Provide visa application assistance services
Fill out TLS application forms based on the data you provide
Reserve appointments on your behalf
Communicate with you regarding your application
Send notifications (including WhatsApp notifications where applicable)
Improve our website and services
Respond to inquiries and support requests

We do not use your data for automated decision-making.

4. Legal Basis for Processing

We process personal data based on:

Your consent
The necessity to perform the service you requested
Compliance with applicable legal obligations

You may withdraw your consent at any time by contacting us.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data.

Your data may be shared only:

With service providers strictly necessary to deliver our services
When required by law or legal authority

TLS Helper does not share your data with embassies or government authorities, except where you personally submit information through official platforms.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data, including secure handling practices and limited access to information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to provide our services or comply with legal requirements.

You may request deletion of your data at any time.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact us at book@tlshelper.net.

9. Cookies

Our website may use cookies to improve user experience, analyze traffic, and maintain website functionality.

You can manage or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Privacy Guide (PDF Product)

TLS Helper offers a privacy-focused step-by-step PDF guide that allows users to complete the process independently without submitting personal data to TLS Helper.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: book@tlshelper.net
Website: https://tlshelper.net

Disclaimer:
TLS Helper is an independent application assistance service and does not issue visas or influence visa decisions. Final decisions are made by the relevant authorities.