Terms of Service
Last updated: January 2025
These Terms of Service (“Terms”) govern your use of the TLS Helper website (https://tlshelper.net) and the services provided by TLS Helper. By accessing our website or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our services.
1. About TLS Helper
TLS Helper is an independent online service that provides administrative assistance with visa application form filling and appointment reservation through the TLS platform.
TLS Helper is not affiliated with TLScontact, embassies, consulates, or any government authority. We do not issue visas and do not influence visa decisions.
2. Scope of Services
TLS Helper provides:
Visa application form filling based on information provided by the client
Appointment reservation through the TLS platform
Application follow-up services (where included in the selected package)
WhatsApp or email notifications (where applicable)
General document guidance (where included or purchased separately)
We do not:
Guarantee visa approval
Submit false or altered information
Communicate with embassies on behalf of clients
Influence application outcomes
3. Client Responsibilities
By using our services, you agree to:
Provide accurate, complete, and truthful information
Review all information before final submission
Ensure that all documents provided are genuine and valid
Follow instructions and timelines provided by TLS Helper
TLS Helper is not responsible for errors resulting from incorrect or incomplete information provided by the client.
4. No Guarantee of Outcome
TLS Helper does not guarantee:
Visa approval
Appointment availability
Processing timelines
Application success
All visa decisions are made solely by the relevant embassies or authorities.
5. Pricing and Payments
All prices are displayed clearly on the website
Payments must be made in full before service delivery, unless stated otherwise
Prices may change at any time without prior notice
Promotional or local pricing may vary
Once a service has started, payments are non-refundable, except where required by law.
6. Refund Policy
Due to the nature of administrative services:
No refunds are provided once work has begun
No refunds are issued for visa refusals or appointment unavailability
Refunds are not provided for delays caused by third-party platforms
Refunds may only be issued at TLS Helper’s discretion or where legally required.
7. Privacy and Data Handling
Your personal data is handled in accordance with our Privacy Policy.
By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
8. Third-Party Platforms
TLS Helper may access third-party platforms (such as the TLS platform) using information provided by the client solely to perform requested services.
TLS Helper is not responsible for:
Changes to third-party platforms
Technical issues or outages
Policy changes by external providers
9. Communication
We may communicate with you via:
Email
WhatsApp
Website forms
You are responsible for ensuring your contact information is correct and accessible.
10. Intellectual Property
All content on this website, including text, graphics, logos, and design, is the property of TLS Helper unless otherwise stated.
You may not copy, reproduce, or distribute website content without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, TLS Helper shall not be liable for:
Visa refusals
Missed appointments
Delays caused by third-party platforms
Losses resulting from incorrect information provided by the client
Our liability, if any, is limited to the amount paid for the service.
12. Service Availability
We reserve the right to:
Modify or discontinue services at any time
Refuse service to any client at our discretion
Suspend services due to misuse or policy violations
13. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.
14. Changes to These Terms
We may update these Terms of Service at any time.
Any changes will be posted on this page with an updated revision date.
15. Contact Information
For questions regarding these Terms of Service, contact us at:
Email: book@tlshelper.net
Website: https://tlshelper.net
Disclaimer:
TLS Helper is an independent application assistance service and does not issue visas or influence visa decisions. All final decisions are made by the relevant authorities.