Help centre
TLS visa application FAQ
Straight answers about what we do, what we do not do, what it costs and how we look after your information. Cannot find your question? Email us and we aim to reply within 24 hours.
About TLS Helper
What is TLS Helper?
TLS Helper is an independent online service that helps travelers complete visa applications made through the TLS platform. We create your TLS application, reserve your appointment and, depending on your package, follow up and notify you when everything is ready.
Are you affiliated with TLScontact or an embassy?
No. TLS Helper is not affiliated with, endorsed by or connected to TLScontact, any embassy, consulate or government authority. We are an independent administrative assistance service.
Do you issue visas or influence visa decisions?
No. We do not issue visas, approve or reject applications, or influence decisions in any way. Every decision is made solely by the relevant embassy or consulate.
Do you provide legal or immigration advice?
No. Any guidance we give is general and informational. It is not legal or immigration advice. For legal questions, please consult a qualified immigration professional.
Process & timing
How does the process work?
It takes three steps: you securely share your details with us, we complete your TLS application and reserve your appointment, then you receive confirmation and updates based on the package you chose. See How It Works for the full picture.
How quickly will you reply to me?
We aim to reply to every request within 24 hours.
Can you guarantee an appointment date?
No one can guarantee appointment availability. We reserve the earliest available slot that matches your selected TLS centre and your availability, but slots are released by the TLS platform, not by us.
Do I still need to attend the appointment in person?
Yes. Where the TLS centre requires it, you attend your appointment in person to submit your documents and give your biometrics. We prepare the application and the booking; we cannot attend for you.
Which countries and TLS centres do you work with?
We assist with applications made through the TLS platform. Tell us your destination country and the TLS centre where you will apply in the contact form, and we will confirm that we can help before any payment.
Packages
What is the difference between Starter, Premium and VIP?
Starter ($50) covers creating your TLS application and reserving your appointment. Premium ($75) adds follow-up on your application and a WhatsApp message once it is ready. VIP ($100) adds filling in the France-Visas application form and our document advisor on top of everything in Premium. See the full comparison on the pricing page.
What does "follow-up" mean in Premium and VIP?
After your application is created and your appointment is reserved, we keep an eye on your application and make sure each step included in your package is completed. When it is ready, we send you a WhatsApp message so you do not have to keep checking.
What is the document advisor?
The document advisor gives you guidance on the documents and paperwork to prepare before your appointment. It is included in the VIP package. A standalone Document Advisor add-on is coming soon.
Which package should I choose if I am applying for France?
Applications for France start with the online France-Visas form. If you would like us to fill that form for you as well as your TLS application, choose VIP. If you prefer to complete the France-Visas form yourself, Starter or Premium covers the TLS side.
Can I do everything myself?
Yes. The Privacy PDF Guide ($10) walks you through the TLS process step by step so you can complete it yourself, without sharing any personal data with us.
Documents & appointments
Which documents will I need for my appointment?
It depends on your destination country, your nationality and the type of visa. Our Document Guide lists the documents typically requested for a short-stay Schengen visa, with links to the official sources. The checklist from your consulate or TLS centre always takes priority.
Do you prepare or supply documents for me?
No. You gather and bring your own documents, such as your passport, photos, insurance and bookings. With the VIP package, our document advisor guides you on what to prepare, but we never create or alter documents on your behalf.
What do you need from me to get started?
Send us the request form on the contact page with your destination, the TLS centre where you will apply and the package you want. We reply by email to confirm and explain exactly which details we need for your application and how to send them.
What if there are no appointment slots available?
Appointment slots are released by the TLS platform, not by us. If nothing is available that matches your centre and dates, we will tell you and agree the next step with you. Visit our Support Center for more on common issues.
Pricing & payment
How much does it cost?
Starter is $50, Premium is $75 and VIP is $100. The Privacy PDF Guide is $10 if you prefer to do everything yourself. All packages are one-time prices. Compare them on the pricing page.
Do your prices include the embassy visa fee or the TLS service fee?
No. Our prices cover our assistance only. The official visa fee and any TLScontact service fees are separate and are paid according to the instructions of the authority or the TLS centre.
When do I pay?
Payment is made in full before we start work. After you contact us, we confirm that we can help with your case and send you the payment details.
Can I get a refund?
Because our work is administrative, payments are non-refundable once work has begun, and we cannot refund for visa refusals or appointment unavailability. Read the full Refund Policy.
Privacy & data
Is my personal information safe?
We only collect what is needed to deliver your service, limit access to it, never sell it and delete it when it is no longer needed. Details are in our Privacy Policy and Data Protection Policy.
What is the Privacy PDF Guide?
A detailed, regularly updated step-by-step guide for applicants who want to complete the TLS process themselves, without sharing any personal data with TLS Helper. See the Privacy PDF Guide page.
Can I ask you to delete my data?
Yes. Email book@tlshelper.net at any time to access, correct or delete your personal data.
Still have a question? Visit the Support Center for help with an existing request, or email book@tlshelper.net.
Ready to hand over the paperwork?
Tell us where you are applying and which package you want. We aim to reply within 24 hours.