Support Center
Questions about your application, your appointment or your package? Here is how to reach us, what to send, and answers to the issues we see most often.
Contact
Email is the fastest way to reach a real person at TLS Helper. We aim to reply to every message within 24 hours.
New request? Use the contact form instead, so we receive your destination, TLS centre and package in one go.
Before you write
A complete first message saves a round of back-and-forth. Please include:
Application status
What we do after the booking depends on your package. Here is what follow-up means for each one.
| Package | What to expect |
|---|---|
| Starter $50 | We create your TLS application and reserve your appointment. Once the booking is made, we email you the confirmation and your part of the process begins: preparing your documents and attending the appointment. |
| Premium $75 | Everything in Starter, then we follow up on your application and make sure each included step is completed. When it is ready, you receive a WhatsApp message, so there is no need to keep checking. |
| VIP $100 | We also fill in your France-Visas application form, follow up on your application, notify you on WhatsApp and our document advisor guides you on the paperwork to prepare. |
| Privacy PDF Guide $10 | A do-it-yourself product: there is no application on our side to track, because you complete every step yourself with the guide. Email us if you have trouble opening or downloading the PDF. |
Troubleshooting
Slots are released by the TLS platform, not by TLS Helper, and nobody can guarantee a date. If nothing matches your centre and availability, we tell you and agree the next step with you. Reply to our email if your travel dates change.
Email us as soon as you notice a mistake or a change, such as a new passport, different travel dates or a misspelt name. Tell us exactly which field is wrong and what it should say. The sooner we know, the easier it is to correct.
Write to us from your new address and include your full name, package and TLS centre so we can find your request. For your security we may ask you to confirm details before we change where we send updates.
We aim to reply within 24 hours. Check your spam or promotions folder for a message from book@tlshelper.net, then reply to your original email so your history stays in one thread.
Self-help
Answers about packages, payment, appointments and privacy.
A general checklist of documents typically requested for a short-stay Schengen visa.
The three steps from your details to a confirmed TLS appointment.
Prefer to do it yourself? A step-by-step guide for $10, no data shared.
Write to us with the details above. A real person reads every message, and we aim to reply within 24 hours.
